STUDENT COMPLAINTS / GRIEVANCE PROCEDURES
MicroTrain is recognized by the IBHE (Illinois Board of Higher Education) as meeting and maintaining certain standards of quality. It is the goal of MicroTrain to provide educational training programs of quality. However in the event that you have a problem please submit your complaint in writing: the nature of the problem, the dates the problem occurred, the names of the individuals involved in the problem, copies of any important information regarding the problem. All complaints should be signed, dated and a phone number listed where Illinois Board of Higher Education can contact you.
Illinois Board of Higher Education
Division of Private Business and Vocational Schools 1 North Old State Capitol Plaza, Suite 333, r
Springfield, Illinois 62701-1404
Verbal instructions on how to submit a student complaint are available by calling the Board at (217) 782-2551
Raves & Praise
Christopher Fowler
MCSA
Very thorough, good mix of lecture and lab work. Al is great! Keeps classes interesting and supplements required test material with need-to-know items from real world experience.
Jim Muzzillo
Benefit of Career Services
The biggest benefit of my time at Microtrain during this time was meeting Dawn Mondo. I attended a job fair held at the Lombard location but not a lot came of it. I accepted a position with from an outside company as a contractor, only to have the offer fall apart. I contacted Dawn and explained that the new position I had fallen through and that I had exhausted my unemployment benefits. Dawn stepped up and started calling her contacts and almost immediately found a new contractor. I was offered a position which resulted in the job where I’m working. This was a huge benefit. I cannot describe the help that career service has been to me. I had cast myself into an academic mold by staying at my former employer for far too long a period. I believe that when the contract position that I am working at ends I will be viewed in a new light. I have taken a number of classes through Microtrain and I like their hands-on approach. The feature of the employment services just adds to the benefit. If someone asks me to recommend a training center, Microtrain is always at the top of my list.
Ron Cwik
PMP Certification Training, 2008
Great training facility. Great instructors. Great experience.
D. Easter
PMP Certification Training, November 2008
Thanks Microtrain for conducting a great PMP course that set me on a successful path to obtain my PMP certification. I have passed the test!
Mery Castillo
Recently Employed at Comcast
It means a lot to have a relationship with my Career Service Manger, and Elliott Esparza has been great to work with. We went over my resume, completed mock interviews, he kept me informed about positions that fit my skill set, gave me motivational advice...what else can I say, he has been great! I wouldn't have been able to get this job without his help! Working with Elliot definitely helped to open up more job opportunities and also gave me a fresh perspective on how I can improve my interviewing skills while I still was looking for work. If you want the best technical training, MicroTrain is definitely the school to attend. They have so much to offer their students: career services, resume workshops, hiring events, knowledgeable instructors, mock interviewing - their critical path tool is also an excellent resource. MicroTrain staff, instructors, and career services definitely go out of their way to ensure the success of their students.
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