STUDENT COMPLAINTS / GRIEVANCE PROCEDURES
MicroTrain is recognized by the IBHE (Illinois Board of Higher Education) as meeting and maintaining certain standards of quality. It is the goal of MicroTrain to provide educational training programs of quality. However in the event that you have a problem please submit your complaint in writing: the nature of the problem, the dates the problem occurred, the names of the individuals involved in the problem, copies of any important information regarding the problem. All complaints should be signed, dated and a phone number listed where Illinois Board of Higher Education can contact you.
Illinois Board of Higher Education
Division of Private Business and Vocational Schools 1 North Old State Capitol Plaza, Suite 333, r
Springfield, Illinois 62701-1404
Verbal instructions on how to submit a student complaint are available by calling the Board at (217) 782-2551
Raves & Praise
Karine Bucci
Project Management
Great class, loved the interaction and team-building exercises. Plenty of materials and learning tools supplied. Although it was a full week's class, never boring. Donna [Russell] was awesome and gave many supporting examples for better understanding.
Jennie
Student Employment Success - Project/Process Manager
My Career Services Manager was very friendly and helpful and had excellent follow-up. She seemed to really care how things were going and kept me moving in the right direction. The resources available in job search were great and the visibility that there were jobs out there looking for my skillset was promising. Additionally, the training, as well as having an updated resume stating the Microtrain course work I had taken made me feel more confident and marketable as I looked for employment. It showed that I was dedicated and took project management and process management seriously.
Christopher Fowler
MCSA
Very thorough, good mix of lecture and lab work. Al is great! Keeps classes interesting and supplements required test material with need-to-know items from real world experience.
Jim Muzzillo
Benefit of Career Services
The biggest benefit of my time at Microtrain during this time was meeting Dawn Mondo. I attended a job fair held at the Lombard location but not a lot came of it. I accepted a position with from an outside company as a contractor, only to have the offer fall apart. I contacted Dawn and explained that the new position I had fallen through and that I had exhausted my unemployment benefits. Dawn stepped up and started calling her contacts and almost immediately found a new contractor. I was offered a position which resulted in the job where I’m working. This was a huge benefit. I cannot describe the help that career service has been to me. I had cast myself into an academic mold by staying at my former employer for far too long a period. I believe that when the contract position that I am working at ends I will be viewed in a new light. I have taken a number of classes through Microtrain and I like their hands-on approach. The feature of the employment services just adds to the benefit. If someone asks me to recommend a training center, Microtrain is always at the top of my list.
Kaycee Ekufu
MCSA
The instructor [Al Khalfan] was very knowledgeable in the field. He presented the materials and concepts with a professional touch. He also frequently adds humor to his teachings, which made it easier for me to understand. The support staff was all nice, gentle, caring, and very helpful. The materials, rooms and amenities were excellent and exceeded expected standards.
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