MicroTrain Exam Pass Guarantee!

Pass our practice exams, submit the results and we will pay for your retake if you fail. See details below, some exclusions apply.

To qualify for our Exam Pass Guarantee, you must successfully complete our certification tracks or classes and follow our guidelines outlined below:

1. Within 1 year of the first day of your class, or for WIOA students the start date of your first voucher, the student must take two (2) practice exams in the simulated timed exam (e.g. Kaplan: quick quiz) mode and score a 90% or better on both exams.  For the:

   1. PMP, ECBA, CCBA, CBAP exams, only one (1) practice exam with a score of 85% is required. 

   2. CCNA exam, a total of four (4) practice exams (two (2) from 100-105 (ICND1) and two (2) from 200-105 (ICND2) with a score of 90% are required.

   3. ITIL exam, one (1) practice exam from Kaplan and one (1) practice exam made available through your theProfessional.me account with a score of 90% is required.

2. Email the results from GMetrix, Watermark Learning or Online Study Exam to sts@microtrain.net.
   Please note an email is not required for Kaplan, ITIL, ECBA, and LSSGB exams. The exam results for those tests are made available to MicroTrain through theprofessional.me.

3. The certification exam must be taken within 30 days of the last successful practice exam.

4. If you don't pass the exam, then proof of a failed exam must be submitted to sts@microtrain.net or pmp@microtrain.net for a failed PMP exam. Repeat steps 1 and 2 to receive a new exam voucher.

5. The procedure outlined above must be followed each time an exam is attempted in order to qualify for the Exam Pass Guarantee.

6. For each exam type, a limit of three (3) attempts at the certification exam will be guaranteed with the exception of:
   1. CCBA and CBAP, a limit of two (2) attempts at the certification exam will be guaranteed.

The Exam Pass Guarantee is available only for courses that offer Kaplan, GMetrix, Watermark Learning, Online Study Exam or theprofessional.me practice exams. Check with your Program Director to see if your desired course qualifies.

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