Exam: ITIL® v3
The Logistics of Your Exam
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ITIL certification exam is given on the last day of class at MicroTrain facility
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Create a PeopleCert Account and register your exam
Exam Information
Exam Code ITIL Number of Questions 40 Passing Score 26 out of 40, 65% Types of Questions Multiple Choice Length of Test 60 minutes Exam Results Provided immediatelyAbout this Course
On completion of our 3-day ITIL Foundation course, student will be able to:
- Understand the ten disciplines/functions involved in service management.
- Acknowledge the service improvements to be gained through correct implementation.
- Acknowledge the potential service disruptions that can occur if not correctly implemented.
ITIL is the only comprehensive, non-proprietary source of service management best practices that is publicly available worldwide. It contains an integrated set of well-documented processes including, among others:
- Service Desk
- Incident Management
- Problem Management
- Change Management
- Release Management
- Configuration Management
- Service Level Management
- Availability Management
- Capacity Management
- Financial Management for IT Services
- IT Service Continuity Management
Exam Pass Guarantee
At Microtrain we are committed to your success! Let us show you the return you get from great tech training. We will personally guarantee that if you take our class and follow our program you will be successfully certified!
Raves & Praise
Karine Bucci
Project Management
Great class, loved the interaction and team-building exercises. Plenty of materials and learning tools supplied. Although it was a full week's class, never boring. Donna [Russell] was awesome and gave many supporting examples for better understanding.
Ron Cwik
PMP Certification Training, 2008
Great training facility. Great instructors. Great experience.
Jean S.
PMP Certification Training, Lombard, 2008
I was laid off for many months and not really getting many callbacks for my resume and no job offers. After I put the letters PMP on it, not only did I see an increase in quantity, but also quality of interviews. I had been spinning my wheels for 5 months, and after the PMP went on, I had 2 job offers in 6 weeks. It really was the "golden ticket"
Jennie
Student Employment Success - Project/Process Manager
My Career Services Manager was very friendly and helpful and had excellent follow-up. She seemed to really care how things were going and kept me moving in the right direction. The resources available in job search were great and the visibility that there were jobs out there looking for my skillset was promising. Additionally, the training, as well as having an updated resume stating the Microtrain course work I had taken made me feel more confident and marketable as I looked for employment. It showed that I was dedicated and took project management and process management seriously.
Scott Wilson - Team Bradley
Employer Partner Feedback
Dawn has been a pleasure to work with. She is diligent in her efforts to give MicroTrain’s students the best opportunities to connect and network with various companies and players in the job market. The curriculums and certification programs are in line with today’s current IT needs. It’s good to see that they evolve with what employers are most seeking out there. I would recommend to any employer that hires skilled IT workers that they look into MicroTrain’s career services department as a potential source of candidates. The business of hiring can be quite costly, and Dawn and her staff provide a free service to outside companies. This value-add for MicroTrain’s students aligns with their mission in both training and job assistance to set up a win/win scenario for all involved.
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