About this Course

The Salesforce® Administrator (ADM 201) training focuses on various Salesforce® policies and features in order enhance the Salesforce applications. Additionally, individuals build the skills of customizing applications and business processes, maintaining sales and service cloud application, creating dashboards, workflow, and reports and managing data and security.


  • Differentiate the building blocks of Salesforce®
  • Understand the Data model
  • Understand the Security model
  • Define Business process automation options
  • Master Sales Cloud and Service Cloud modules
  • Explain Reports and Dashboard
  • Describe Salesforce1, SalesforceA, Chatter and Social features
  • Customizing applications and business processes
  • Configure and maintain sales and service cloud application
  • Creating dashboards, workflow, and reports
  • Managing data and security
  • Configure Sales and Service
  • Implement automation
  • Debugging
  • Data validation
  • Configure user interface

Exam Details

Exam ADM-201: Salesforce® Administrator

Exam Pass Guarantee

At Microtrain we are committed to your success! Let us show you the return you get from great tech training. We will personally guarantee that if you take our class and follow our program you will be successfully certified!

Raves & Praise

Connect with MicroTrain

Begin building a successful long-term career pathway.

(630) 981-0200

Back to Top