About this Course

You will gain the knowledge and skills needed to implement and deploy core collaboration and networking technologies, including infrastructure and design, protocols, codecs, and endpoints, Cisco Internetwork Operating System (IOS) XE gateway and media resources, call control, Quality of Service (QoS), and additional Cisco collaboration applications.

This course also helps you prepare you to take the exam, Implementing Cisco Collaboration Core Technologies (350-801 CLCOR), which is part of the new CCNP Collaboration, CCIE Collaboration, and the Cisco Certified Specialist - Collaboration Core certifications.


  •  Describe the Cisco Collaboration solutions architecture
  •  Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H323, Media Gateway Control Protocol (MGCP), and Skinny Client Control Protocol (SCCP)
  •  Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication
  •  Implement Cisco Unified Communications Manager provisioning features
  •  Describe the different codecs and how they are used to transform analogue voice into digital streams
  •  Describe a dial plan, and explain call routing in Cisco Unified Communications Manager
  •  Implement Public Switched Telephone Network (PSTN) access using MGCP gateways
  •  Implement a Cisco gateway for PSTN access
  •  Configure calling privileges in Cisco Unified Communications Manager
  •  Implement toll fraud prevention
  •  Implement globalized call routing within a Cisco Unified Communications Manager cluster
  •  Implement and troubleshoot media resources in Cisco Unified Communications Manager
  •  Describe Cisco Instant Messaging and Presence, including call flows and protocols
  •  Describe and configure endpoints and commonly required features- Configure and troubleshoot Cisco Unity Connection integration
  •  Configure and troubleshoot Cisco Unity Connection call handlers
  •  Describe how Mobile Remote Access (MRA) is used to allow endpoints to work from outside the company
  •  Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
  •  Define QoS and its models
  •  Implement classification and marking
  •  Configure classification and marking options on Cisco Catalyst switches


  • Working knowledge of fundamental terms of computer networking, including LANs, WANs, switching, and routing
  • Basics of digital interfaces, Public Switched Telephone Networks (PSTNs), and Voice over IP (VoIP)
  • Fundamental knowledge of converged voice and data networks and Cisco Unified Communications Manager deployment
  • Holder of the Cisco CCNA certification ideally

Exam Details

Exam 350-801 CLCOR: CCNP

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