Exam: ITIL® v3
The Logistics of Your Exam
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ITIL certification exam is given on the last day of class at MicroTrain facility
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Create a PeopleCert Account and register your exam
Exam Information
Exam Code ITIL Number of Questions 40 Passing Score 26 out of 40, 65% Types of Questions Multiple Choice Length of Test 60 minutes Exam Results Provided immediatelyAbout this Course
On completion of our 3-day ITIL Foundation course, student will be able to:
- Understand the ten disciplines/functions involved in service management.
- Acknowledge the service improvements to be gained through correct implementation.
- Acknowledge the potential service disruptions that can occur if not correctly implemented.
ITIL is the only comprehensive, non-proprietary source of service management best practices that is publicly available worldwide. It contains an integrated set of well-documented processes including, among others:
- Service Desk
- Incident Management
- Problem Management
- Change Management
- Release Management
- Configuration Management
- Service Level Management
- Availability Management
- Capacity Management
- Financial Management for IT Services
- IT Service Continuity Management
Exam Pass Guarantee
At Microtrain we are committed to your success! Let us show you the return you get from great tech training. We will personally guarantee that if you take our class and follow our program you will be successfully certified!
Raves & Praise
Ron Cwik
PMP Certification Training, 2008
Great training facility. Great instructors. Great experience.
Jean S.
PMP Certification Training, Lombard, 2008
I was laid off for many months and not really getting many callbacks for my resume and no job offers. After I put the letters PMP on it, not only did I see an increase in quantity, but also quality of interviews. I had been spinning my wheels for 5 months, and after the PMP went on, I had 2 job offers in 6 weeks. It really was the "golden ticket"
Christopher Fowler
MCSA
Very thorough, good mix of lecture and lab work. Al is great! Keeps classes interesting and supplements required test material with need-to-know items from real world experience.
Jennie
Student Employment Success - Project/Process Manager
My Career Services Manager was very friendly and helpful and had excellent follow-up. She seemed to really care how things were going and kept me moving in the right direction. The resources available in job search were great and the visibility that there were jobs out there looking for my skillset was promising. Additionally, the training, as well as having an updated resume stating the Microtrain course work I had taken made me feel more confident and marketable as I looked for employment. It showed that I was dedicated and took project management and process management seriously.
D. Easter
PMP Certification Training, November 2008
Thanks Microtrain for conducting a great PMP course that set me on a successful path to obtain my PMP certification. I have passed the test!
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