Chicago area career training

ITIL 4 Foundation

Summary

Instructor-led
1695
On-site
Call
Duration
24 Hours
* Pricing and Logistics are subject to change without notice.
 

The ITIL 4 Foundation is an entry-level qualification that is beneficial to anyone looking to expand their technical knowledge, especially those looking to offer IT service management skills. Individuals in IT management positions with ITIL 4 Foundation certifications earn salaries ranging from $60K-$120K according to PayScale.com. IT training is in high demand, and ITIL® pairs well with many other MicroTrain programs.

MicroTrain offers ITIL certified instructors, in-classroom training, and supplemental materials in the form of online videos and practice tests for post-class and pre-exam review. The exam is offered on the last day of class at an additional cost and is covered by our Exam Pass Guarantee.

Who benefits from ITIL® training?

  • Anyone seeking a basic understanding of the ITIL® framework
  • Anyone looking to stand out to employers and recruiters
  • Anyone seeking professional development, recognition, or promotion
  • Anyone who wishes to stay competitive in the rapidly changing technology industry

About This Course

Microtrain offers a 3-day course to prepare for the ITIL 4 Foundation certification exam. The ITIL 4 Foundation Certificate in IT Service Management demonstrates an understanding of the key concepts, guiding principles and four dimensions of IT Service Management, within an IT Service Value System (SVS).  This course outline follows the ITIL Foundation: ITIL 4 Edition. 

Course Objectives

  • Understand the key concepts of ITIL service management. 

  • Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management. 

  • Understand the four dimensions of ITIL service management. 

  • Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect. 

  • Understand the key concepts of continual improvement. 

  • Learn the various ITIL practices.

WIOA Approved Training Course

Outline

  • Introduction and recap of ITIL 4 concepts based on pre-course reading

  • Service Management: Key Concepts

  • The Guiding Principles

  • The Four Dimensions of Service Management

  • The ITIL Service Value System

  • Continual Improvement

  • The ITIL Practices

Exam Details

Exam: ITIL®

The Logistics of Your Exam

  1. The cost of the exam is an additional $345
  2. ITIL certification exam is given on the last day of class at MicroTrain facility. 

  3. Create a PeopleCert Account and register your exam

Exam Code ITIL®
Number of Questions 40
Passing Score 26 out of 40, 65%
Types of Questions Multiple choice
Length of Test 60 minutes
Exam Results Provided immediately

ITIL® is a registered trademark of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.

Course Schedule

Chicago
200 W Adams Suite 410 Chicago, IL 60606
08/14/2019 - 08/16/2019 09:00 am - 05:00 pm
S M T W T F S
10/05/2019 - 10/19/2019 09:00 am - 05:00 pm
S M T W T F S
Lombard
720 E Butterfield Rd Suite 100 Lombard, IL 60148
08/14/2019 - 08/16/2019 09:00 am - 05:00 pm
S M T W T F S
10/05/2019 - 10/19/2019 09:00 am - 05:00 pm
S M T W T F S
Deerfield
770 Lake Cook Rd Suite 200 Deerfield, Il 60015
08/14/2019 - 08/16/2019 09:00 am - 05:00 pm
S M T W T F S

Exam Pass Guarantee

At Microtrain we are committed to your success!
Let us show you the return you get from great tech training. We will personally guarantee that if you take our class and follow our program you will be successfully certified!

Learn More