Chicago area career training

CCNA - Voice (ICOMM v8.0)

Summary

Instructor-led
2495
On-site
Call
Duration
40 Hours
* Pricing and Logistics are subject to change without notice.
 

Cisco Voice and Unified Communications Administration (ICOMM) v8.0 course covers how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides students with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications. This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.

About This Course

Upon completing this course, the learner will be able to meet these overall objectives:

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows.
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence.
  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
  • Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications.
  • Describe how to maintain a Cisco Unified Communications solution.

Outline

  • Course Introduction
  • Overview of Cisco Unified Communications Solutions
  • Overview of Administrator and End-User Interfaces
  • Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Endpoint and End User Administration
  • Enablement of End User Telephony and Mobility Features
  • Enablement of Cisco Unity Connection and Cisco Unified Presence
  • Cisco Unified Communications Solutions Maintenance

Prerequisites

Students must complete CCNA training.

Exam Details

Exam ICOMM v8.0: CCNA Voice

Course Schedule


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