ITIL V3 Foundations Training | Chicago

ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organizations' growing dependency on IT and embodies best practices for IT Service Management.

ITIL is the only comprehensive, non-proprietary source of service management best practices that is publicly available world wide. It contains an integrated set of well-documented processes including, among others:
• Service Desk
• Incident Management
• Problem Management
• Change Management
• Release Management
• Configuration Management
• Service Level Management
• Availability Management
• Capacity Management
• Financial Management for IT Services
• IT Service Continuity Management

Our ITIL V3 Foundations course is a three day, interactive course designed to give the student the knowledge and skills needed to successfully pass the ITIL V3 Foundations exam. Our course includes the ITIL V3 Foundations exam (which can be scheduled at the end of the course or at the students convenience), approved courseware and of course, our 100% Exam Pass Guarantee!

Foundation Certificate
The Foundation Certificate in IT Service Management demonstrates an understanding of the key terms and concepts for the 10 core IT Service Management disciplines. This course outlines the processes of Service Support and Service Delivery plus the Service Desk function and Security Management within the context of a business focused IT Service Management approach.

On completion Foundation Certificate candidates should be able to:
• Understand the ten disciplines/functions involved in service management.
• Acknowledge the service improvements to be gained through correct implementation.
• Acknowledge the potential service disruptions that can occur if not correctly implemented.