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How to Get Started with ITIL®

Course Schedule | Information

Price: Instructor Led $1395 | Virtual Classroom $1295

Details: *This is a 2 day course

Description

In this course, you will learn how to start your IT Infrastructure Library™ (ITIL) implementation as you discover how to put ITIL framework theories into practice. You will gain practical tips for planning and successfully executing an ITIL implementation. You will learn the key concepts of ITIL stages, processes, functions, and activities and turn them into an actionable plan for your organization to follow. Through in-class exercises, discussion, and worksheets, you will be able to determine the right ITIL implementation strategy for your organization.

Highlights

Perform an accurate, unbiased baseline assessment in terms of your business, organization, people, process, and technology

Lay the ground work for a successful ITIL implementation by determining high-level business objectives and then aligning the business and IT strategies

Develop your customized ITIL strategy

Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision

Determine which ITIL processes (or functions) to implement first

Key considerations that can indicate success or failure

Detail the plan to achieve higher quality service provision by implementing IT Service Management processes

Specialized techniques for improving your chances of success with ITIL

Engage management and staff to support your ITIL plans

Verify that measurements and metrics are in place to ensure that milestones are achieved, process compliance is high, and business objectives and the level of service meet priorities

Ensure that the momentum for quality improvement is maintained by assuring that changes become embedded in the organization

Audience

Anyone who has taken an ITIL Foundation course

Anyone responsible for an ITIL implementation

Prerequisites

ITIL v2 Foundation Exam Prep Boot Camp, ITIL v3 Foundation Exam Prep Boot Camp, or equivalent are suggested

Outline

1. What ITIL is and is not

Where ITIL fits

What ITIL can and cannot do for you

2. How ITIL helps the business

What business needs from IT

How ITIL can help IT meet those needs

3. How to "do ITIL"

Identify IT services which can benefit from ITIL

Value services to determine where to start

Measure IT services to validate improvement opportunities

Justify projects and start working

4. Determine your ITIL implementation readiness through gap analysis

Measure business needs

Measure IT capabilities

Plan for and measure ITIL improvements

How to communicate to business and IT staff

5. Select ITIL lifecycle stage and processes to close identified gaps

Gain ITIL buy-in and commitment from management

Determine cost of implementation

Create procedures and policy documents

6. Implement processes

Manage people, process, and technology

Manage external variables

7. Manage organizational change

Keeping the momentum

Measuring the effectiveness of ITIL implementation

Appropriate timing


Location	Date
Virtual Classroom e-Learning	11/23-11/26/2010	[Information]
Schaumburg, IL	11/01-11/02/2010	[Information]
Cary, NC	12/02-12/03/2010	[Information]
Morristown, NJ	09/23-09/24/2010	[Information]
New York, NY	11/22-11/23/2010	[Information]
Arlington, VA	12/29-12/30/2010	[Information]