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ITIL® Service Catalog

Course Schedule | Information

Price: Instructor Led $2295 | Virtual Classroom $1995

Details: *This is a 3 day course

Description

In this course, you will learn the best practices in preparing for and implementing a Service Catalog and a Service Catalog management process according to ITIL best practices. You will cover the overall concepts, policies, requirements, and planning required for a successful Service Catalog implementation. You'll gain an understanding of why a business case is needed and what it should contain, and you will identify the first steps to take for Service Catalog creation.

This ITIL Service Catalog training course uses an engaging scenario-based approach to learning the core disciplines of the ITIL best practices relating specifically to Service Catalogs and Service Catalog management, and it positions you to successfully complete the associated exam, which is offered on the last day of the course at 4:00 pm.

The ITIL Service Catalog certification is part of the official ITIL certification scheme. Earning it grants 1.5 credits toward ITIL Expert certification. Use this ITIL Service Catalog training course in combination with other ITIL Intermediate courses to obtain higher-level ITIL qualifications.

Please note: The ITIL v3 Foundation certification is required to take the exam at the end of class. Proof of certification must be provided to Global Knowledge 20 days prior to the start of class. Please e-mail certification information to ITIL.Courses@globalknowledge.com, or fax it to (919) 468-4104.

Certification:

ITIL Service Catalog

ITIL Expert in IT Service Management

Highlights

Definitions of and differences between the concepts and principles of the Service Catalog

Service offerings to be published in a Service Catalog

Usage, benefits and relationships of the different views of the Service Catalog

Technology used to create, manage, and maintain the Service Catalog and to help users access the catalog

A project plan approach for the creation of a Service Catalog

Major challenges, critical success factors, and risks associated with the Service Catalog

Key components in the creation of a business case as it relates to a Service Catalog

Major relationships and touch points with key processes

Audience

Individuals who require a detailed understanding of how to create a Service Catalog and how it may be implemented to enhance the quality of IT service provision within an organization

IT professionals working within Service Level Management or Service Catalog Management or those about to start a project to create or redesign a Service Catalog

Individuals seeking the ITIL Expert in IT Service Management, toward which this qualification is one of many modules offering credits

Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert Certificate is a prerequisite

Prerequisites

ITIL Foundation Certification

Outline

1. Service Catalog concepts

2. Principles related to Service Catalog

3. Technology for Service Catalogs

4. Planning the creation of a Service Catalog

5. Reporting requirements

6. Building a Service Catalog business case

7. Relationship of Service Catalog to service management

8. Examination preparation


Location	Date
Santa Clara, CA	10/04-10/06/2010	[Information]
Cary, NC	09/20-09/22/2010	[Information]
Morristown, NJ	10/25-10/27/2010	[Information]
New York, NY	10/18-10/20/2010	[Information]
Irving, TX	11/29-12/01/2010	[Information]